Customer service
Effective as of 9/1/2011, Updated as of 5/19/2026
PLEASE READ THESE TERMS OF USE (THE “TERMS” or “AGREEMENT”) CAREFULLY BEFORE USING THIS WEBSITE OR ITS SERVICES. BY USING THIS WEBSITE OR ITS SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND THAT THESE TERMS HAVE THE SAME FORCE AND EFFECT AS A SIGNED AGREEMENT. YOU MUST NOT ACCESS THE SERVICES IF YOU DO NOT AGREE TO EACH OF THE TERMS AND THE PRIVACY POLICY.
Welcome to our website located at www.teampbs.com (the "Website"), which is controlled, owned, and operated by Positive Behavior Supports Corporation ("PBS Corp", "us", "our", "we"). PBS Corp is owned by Dr. Michael Nolan, Founder and Owner. PBS Corp's Website, our mobile site, portal(s), SMS text notification services, and/or mobile app(s) (collectively, the "Services") are accessed by you under the following terms and conditions:
The individual ("you" or "your") visiting, browsing, or accessing the Services must do so solely for your own educational use, and not for the use or benefit of any third party or for any commercial use. The Services are provided by PBS Corp and include all data, text, information, graphs, illustrations, graphics, interfaces, articles, photographs, images, logos, audio clips and video clips, artwork and computer code available through the Services. You are responsible for all of your activity in connection with accessing the Website and/or using the Services in compliance with this Agreement. Any fraudulent, abusive or otherwise illegal or unpermitted activity may be grounds for termination of your right to access the Website or the Services.
You certify to us that you are an individual at least 13 years of age, and that, if you are under 18 years of age, you use the Website and/or Services only with permission and involvement of a parent or legal guardian. The Services are directed at adults and are intended for use only by adults over the age of 18. PBS Corp does not knowingly or intentionally collect personal information from individuals under the age of 18. You also certify that you are legally permitted to access the Website and use the Services, and you take full responsibility for accessing the Website and using any of the Services. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions only as specifically required by applicable law. You are responsible for obtaining and maintaining any equipment or ancillary services needed to connect to or access the Website or otherwise use the Services, including, without limitation, modems, hardware, software, and long distance or local telephone service. You are responsible for ensuring that such equipment or ancillary services are compatible with the Website and the Services. We will not be in default or be liable for any delay, failure in performance, compatibility or interruption of service resulting directly or indirectly from any cause beyond our reasonable control. The Website may contain access to content related to behavioral health strategies. The content will include authors, credentials, any references or resources, and date(s) published or revised.
The Website does not currently support synchronous or asynchronous interactions between users and healthcare professionals (e.g., providing health content via live chat). If a user is seeking advice on behavioral analysis services, they may request services through clicking on the “Request ABA Therapy” link on the Website. If a user has any specific questions regarding ABA services or healthcare advice or content, they may use the chat widget. Please be advised that the chat feature uses Artificial Intelligence to communicate and to provide requested information. No information obtained from the Website's chat feature shall be deemed medical advice, a binding agreement, or commencement of ABA services.