Policies

Payment Policy

Last updated: 11/22/2022

Behavior Analysis services are billed according to rates determine by funding sources (i.e., insurance companies). A determined amount you may be responsible for (i.e. copay, coinsurance), will be billed to you. If you are unclear of your benefits, please confirm them with your insurance provider or PBS Regional Coordinator.

Private pay funded cases receive a contract for services with pay rates that are commensurate of provider credentials and sign this contract in advance before any services are rendered or billed.

Refund Policy

Last updated: 11/22/2022

No refunds will be provided to participants in ABA therapy after services are rendered. If you are not satisfied with your ABA services please contact your regional coordinator to discuss the concern.

If you are registered for a training, you may cancel within 2 weeks of the event for full refund. Within 2 weeks of the training, you may request a full refund or move the training event to a different date when available at no charge.

We may refund your any prepaid training fees to you if there are circumstances beyond our control which cancel the training event such as: limited enrollment, inclement weather, power outages in the building, speaker cancellation due to illness.

Terms of Use

Last updated: 07/11/2024
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE OR ITS SERVICES.  BY USING THIS WEBSITE OR ITS SERVICES, YOU AGREE TO BECOME BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.  IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THIS WEBSITE OR ITS SERVICES.  USE OF THIS WEBSITE AND ITS SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND TO ALL APPLICABLE RULES OR GUIDELINES PROVIDED HEREIN OR ELSEWHERE WITHIN THIS WEBSITE.

The website located at www.teampbs.com (the "Website") is owned and operated by Positive Behavior Supports Corporation ("PBS"). PBS is owned by Dr. Michael Nolan, CEO. Any user of this site can find more information under the "About PBS Corporation" section at https://www.teampbs.com/about.aspx. The Website is accessed by you under the following terms and conditions:

Access to the Website and Services. PBS uses the principles of Applied Behavior Analysis to conduct quality assessments and behavioral intervention plans. PBS is committed to producing outcomes that improve an individual’s skills and quality of life. Subject to the terms and conditions of this Agreement, we may offer to provide certain content, products and/or services, as described more fully on the Website, and which in some instances are selected by you through the process provided on the Website (collectively, "Services"), solely for your own use, and not for the use or benefit of any third party. We may change, suspend or discontinue the Services at any time, including the availability of all or any of the individual components of the Services. We also may impose limits on certain Services or restrict your access to parts or all of the Services without notice or liability. You are responsible for all of your activity in connection with accessing the Website and/or using the Services in compliance with this Agreement. Any fraudulent, abusive or otherwise illegal or unpermitted activity may be grounds for termination of your right to access the Website or the Services. You certify to us that if you are an individual (i.e., not a corporation or another entity), you are at least 13 years of age, and that, if you are under 18 years of age, you use the Website and/or Services only with involvement of a parent or guardian. You also certify that you are legally permitted to access the Website and use the Services, and take full responsibility for accessing the Website and selecting and using any of the Services. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions. You are responsible for obtaining and maintaining any equipment or ancillary services needed to connect to or access the Website or otherwise use the Services, including, without limitation, modems, hardware, software, and long distance or local telephone service. You are responsible for ensuring that such equipment or ancillary services are compatible with the Website and the Services. We will not be in default or be liable for any delay, failure in performance, compatibility or interruption of service resulting directly or indirectly from any cause beyond our reasonable control. The website contains access to content related to behavioral health strategies. The content will include authors, credentials, any references or resources, and date(s) published or revised.

The website (www.teampbs.com) does not currently support synchronous or asynchronous interactions between users and healthcare professionals (e.g., providing health content via live chat). If a user is seeking healthcare advice, they may request services through clicking on the “Request ABA Therapy” link on the website. If a user has any specific questions regarding ABA services or healthcare advice or content, they may use the live chat.



Registration and Security. As a condition to using the Services, you may be required to register with the Website and select a password and user name (collectively, the "User ID"). You shall provide us with accurate, complete and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. You may not: (a) select or use as a User ID the name of another person with the intent to impersonate that person; or (b) use as a User ID a name subject to any rights of a person other than you without appropriate authorization. We reserve the right to refuse registration of, or cancel, a User ID in our sole discretion. You shall be responsible for maintaining the confidentiality of your password.

Privacy Policy. Any personally identifiable information in electronic communications to the Website, or in connection with your use of the Website, is governed by our Privacy Policy, which is expressly made part of, and hereby incorporated into, this Agreement. You hereby acknowledge that you have read and understood the terms of our Privacy Policy.

Website Content and Restrictions on Use. The materials displayed or performed on the Website (including, but not limited to, text, graphics, interfaces, articles, photographs, images, illustrations, logos, audio clips and video clips, artwork and computer code, also known as the "Content") are protected by U.S. and international copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. You shall abide by all copyright notices, information and restrictions contained in any Content accessed through the Website and/or the Services. The Website is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions and other copyright laws. Except as provided in this Agreement or with the written consent of PBS, you may not copy, download, upload, encode, modify, publish, post, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display or in any way exploit, any of the Content in whole or in part, other than for your personal use for non-commercial purposes. The Content displayed or provided on the Website is either the property of, or used with permission of PBS. The use of any Content by you, or anyone else authorized by you, is prohibited unless specifically permitted by this Agreement or specific permission provided elsewhere on the Website. Any unauthorized use of any Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. You also are advised that we will aggressively enforce our intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. The trademarks, logos and service marks (collectively, the "Marks") displayed on the Website are registered and unregistered Marks of ours and others protected by U.S. and international laws. Nothing contained on the Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Mark displayed on the Website without the written permission of ours or such third party that may own the Marks displayed on the Website other than as set forth in this Agreement. Your misuse of the Marks displayed on the Website, or any other Content on the Website, except as provided in this Agreement, is strictly prohibited. You shall not download or copy any Content or other items displayed on the Website for download, except for personal use only, provided that you maintain all copyright and other notices contained in such Content. You shall not store any significant portion of any Content or such items in any form.

Copying or storing any Content for other than personal, non-commercial use in violation of this Agreement is expressly prohibited without our prior written permission, or from the copyright holder identified in such Content's copyright notice. We neither warrant nor represent that your use of the Content displayed on the Website will not infringe rights of third parties not owned by or affiliated with us. You agree that you will not use any robots, spiders, crawlers or other automated downloading programs or devices to: (a) continuously and automatically search or index any Content; (b) harvest personal information from the Website for purposes of sending unsolicited or unauthorized material; (c) cause disruption to the working of the Website or any other person's use of the Website; or (d) run Maillist, Listserv, any form of auto-responder or "spam" on the Website, or any processes that run or are activated while you are not logged on. You may not transmit, or cause to be transmitted, any communication or solicitation designed or intended to obtain password, account or private information from any of our users. If the Website contains robot exclusion files or robot exclusion headers, you agree to honor them.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or PBS systems or networks, or any systems or networks connected to the Website. Any questions about whether a particular use is authorized and any requests for permission to publish, reproduce, distribute, display or make derivative works from any content should be directed to us via email at dpo@teampbs.com. You do not have permission to gain unauthorized access to any portion of the Website, or any other systems or networks connected to the Website or to any PBS server, or to any services offered on or through the Website, by hacking, password "mining" or any other illegitimate means. You may not probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user of the Website, or any other client, employee or prospective employee of PBS in any way where the purpose is to reveal any information, including, but not limited to, personal identification or information, other than your own information, as provided for by the Website.

Not Medical Advice. We are not intended to be, and you understand and agree that the Services do not constitute, the provision or practice of medical, nursing, or professional health care advice or services in any jurisdiction. To the extent permissible under applicable laws, no responsibility is assumed for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any ideas, instructions, methods, products or procedures contained in the Website. The Content (including, without limitation, advice and recommendations) on the Website is intended solely as a general educational aid. The Content on the Website is not intended nor implied to be, and you will not use it as, a substitute for professional medical or healthcare advice, or to be used for medical diagnosis or treatment, for any individual problem. Always seek the advice of your physician or other qualified health care provider prior to starting any new treatment or with any questions you may have regarding a medical condition. We do not specifically recommend or endorse any specific tests, physicians, products, procedures, opinions or other information that may be mentioned on the Website. Reliance on any information provided by us, our employees or others appearing on the Website or other users of the Website is solely at your own risk. No test or procedure should be carried out unless, in the provider's judgment, its risk is justified. When taking any prescription drug, you should always consult your doctor. You understand that you should never disregard professional medical advice or delay in seeking treatment based on the information provided on the Website. Because of rapid advances in the medical sciences, we recommend that the independent verification of diagnoses and drug dosages should be made. If the Content contained on the Website contains medical or health sciences information, it is intended for professional use within the medical field.
WE AND OUR AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING, DIRECTLY OR INDIRECTLY, TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES OR OTHER CONTENT ON THE WEBSITE. WHILE WE STRIVE TO KEEP THE INFORMATION ON THE WEBSITE ACCURATE, COMPLETE AND UP-TO-DATE, WE CANNOT GUARANTEE, AND WILL NOT BE RESPONSIBLE FOR, ANY DAMAGE OR LOSS RELATED TO THE ACCURACY, CURRENCY, COMPLETENESS, SUITABILITY OR TIMELINESS OF THE CONTENT ON THE WEBSITE. WE HAVE NO OBLIGATION TO MONITOR THE WEBSITE OR ANY COMMUNICATION THAT YOU TRANSMIT TO THE WEBSITE. YOUR USE OF THE WEBSITE IS SUBJECT TO THE ADDITIONAL DISCLAIMERS AND CAVEATS THAT MAY APPEAR IN THIS AGREEMENT, THROUGHOUT THE WEBSITE AND IN OUR PRIVACY POLICY. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.

Warranty Disclaimer. We have no special relationship with or fiduciary duty to you. You acknowledge that we have no control over, and no duty to take any action regarding: which users gain access to the Website; what Content you access via the Website; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release us from all liability for you having acquired or not acquired Content through the Website. We make no representations concerning any Content contained in or accessed through the Website, and we will not be responsible or liable for the accuracy, currency, completeness, suitability, timeliness, copyright compliance, legality or decency of Content contained in or accessed through the Website, or for any human and/or technical error. THE WEBSITE, THE SERVICES AND CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO USER. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. We have not reviewed all of the websites linked to the Website and are not responsible for the content of any off-site pages or any other websites linked to the Website. Your linking to any other off-site pages or other websites is at your own risk. The links to these off-site pages are provided only for your convenience. Indemnity You will indemnify, hold harmless, and at our request, defend us, our parents, subsidiaries, licensors, suppliers, affiliates, officers, directors, managers, shareholders, members and employees, harmless from any and all claims, losses, damages (actual and consequential), suits, judgments, costs and reasonable attorneys' fees, of every kind and nature made by any third party due to or arising out of your access to the Website, use of the Services, the violation of this Agreement by you, or the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

Limitation of Liability. WITHOUT LIMITING THE APPLICABILITY OF THE FOREGOING, IN NO EVENT SHALL WE BE LIABLE WITH RESPECT TO THE WEBSITE OR THE SERVICES: (a) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, RELIANCE, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE; OR (b) PERSONAL INJURY/WRONGFUL DEATH. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SUCH INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO USER. IF, NOTWITHSTANDING THE FOREGOING, LIABILITY CAN BE IMPOSED ON US, THEN WE AGREE THAT OUR AGGREGATE LIABILITY FOR ANY AND ALL LOSSES OR INJURIES ARISING OUT OF ANY ACT OR OMISSION OF OURS SHALL NEVER EXCEED ONE HUNDRED U.S. DOLLARS AND NO CENTS ($100.00). ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE WEBSITE, THE SERVICES OR ANY CONTENT MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION. REMEDIES UNDER THIS AGREEMENT ARE EXCLUSIVE AND ARE LIMITED TO THOSE PROVIDED FOR HEREIN.

Termination. We may terminate the Services at any time, with or without notice. We also may terminate or suspend any and all Services and your access to the Website immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. All provisions of this Agreement which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and indemnification provisions.

Miscellaneous. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof, which may only be modified as set forth in this Agreement. The Website is controlled and operated by PBS Corp. We assume no responsibility, and shall not be liable for any damages to, or viruses that may infect, worms, Trojan horses, your computer equipment or other property on account of your access to, use of, or browsing in the Website or your downloading of any Content from the Website. We make no representation that materials in the Website are appropriate or available for use in other jurisdictions. Those who choose to access the Website from other jurisdictions do so on their own initiative and are responsible for compliance with local laws, including, without limitation, laws regarding the import/export of technical data by virtue of your online transmission, if and to the extent such laws are applicable. Except to the extent applicable law, if any, provides otherwise, this Agreement shall be governed by the laws of the State of Florida without giving effect to its choice of law rules. You expressly agree that jurisdiction for any claim or dispute relating to or arising out of this Agreement resides exclusively in the courts of Martin County in the State of Florida, and expressly consent to the personal jurisdiction thereof. If any provision in this Agreement should be held illegal or unenforceable, such provision shall be modified to the extent necessary to render it enforceable without losing its intent, or severed from this Agreement if no such modification is possible, and other provisions of this Agreement shall remain in full force and effect, or we may at our option instead terminate this Agreement. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. You may not assign or otherwise transfer by operation of law or otherwise this Agreement or any rights or obligations herein. We may assign this Agreement to any entity at our sole discretion. This Agreement shall be binding upon and shall inure to the benefit of the parties, their heirs, executors, administrators, successors and permitted assigns. No delay or failure to take action under this Agreement shall constitute any waiver by us of any provision of this Agreement. Notwithstanding anything to the contrary, nothing in this Agreement waives or limits extra-contractual rights or remedies available to us to protect our rights or property, including, but not limited to, those available under U.S. copyright law, international treaties or copyright or intellectual property laws of the countries in which the Website or Services are used. Terms of Use and website will be reviewed at least annually by PBS.

Notification of Changes. We reserve the right, at our sole discretion, to modify, amend, or otherwise update this Agreement at any time by posting a notice on the Website, or by sending you a notice via email. You shall be responsible for reviewing and becoming familiar with any such changes. Please check the Website frequently to see recent changes to this Agreement. Use of the Website or the Services by you following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified.

Diversity: We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, disability, and socioeconomic background. We recognize that diverse teams bring different ideas, expertise, and approaches to the table, leading to better outcomes and more comprehensive solutions. We actively seek to create a diverse workforce at all levels of our organization through inclusive recruitment and hiring practices.

Equity: We strive to create a fair and equitable workplace where all people have equal opportunities to succeed and grow based on their individual needs. We are committed to eliminating biases and practices that perpetuate discrimination or disadvantage certain groups. We ensure that our policies, processes, and systems promote fairness and transparency, and we actively bridge any existing gaps or barriers to ensure equal access to resources, development opportunities, and career advancement.

PBS Corp is committed to providing a website that is accessible to all users, including those with disabilities. Our goal is to accommodate the diversity of our client, employee, and user populations including linguistic and cultural differences, and/or cognitive or physical impairments. We strive to follow those standards used by the Federal government for technology accessibility for people with disabilities (Section 508), and the Web Content Accessibility Guidelines (WCAG) 2.0 developed by the World Wide Web Consortium (W3C). Our website is regularly tested using leading web accessibility technologies and we make accessibility updates frequently and consistently. The website has currently been tested and readability results are a 6th-grade reading level.

Inclusion: We promote a culture of inclusion where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents.

Strategies to encourage user diversity, equity, and inclusivity:
  1. PBS Corp works to implement unbiased language and promotes different forms of communication. In addition, PBS funds support and translation services for families speaking languages other than English (e.g., Spanish Family Support Group).
  2. The PBS Corp Diversity, Culture, and Inclusion Committee (DCIC) supports the development of programs and resources for underrepresented groups.
  3. PBS Corp implements flexible arrangements to accommodate various needs and lifestyles, supporting users in all walks of life. Users are encouraged to use their preferred mode of communication by calling, messaging, or emailing. PBS's website lists the phone number, and contact information in the "Terms of Use", and has a chat feature to support.
  4. PBS Corp regions engage with local communities and organizations that promote diversity and inclusion. Regions and regional administrators participate in events and initiatives that support broader inclusivity goals.
  5. PBS Corp does have physical offices and ensures those offices are accessible with ramps, elevators, and other accommodations. Adjustable workstations can be provided to meet the needs of employees with mobility challenges.
  6. Regarding communication accessibility, PBS Corp currently supports and is developing communication tools and practices that accommodate individuals with deafness. This may include video conferencing with captioning (in development) providing written meeting agendas in advance (current).
  7. If assistive technology is needed, a user may request assistive technologies such as screen readers, captioning software, or communication devices that can enhance accessibility.
  8. To achieve our DEI goals, we regularly assess and monitor our practices and policies to identify areas for improvement.
  9. We also recognize that our journey toward diversity, equity, and inclusion is ongoing and requires continuous effort, learning, and growth. Users may use their preferred mode of communication to provide feedback including areas for inclusivity, adequate opportunities for services, tools to support individuals in their communities, etc.
Contact Information. If you have any questions, complaints, or concerns regarding PBS, this Agreement, or the Website, please contact us as follows. You should know that any email or Internet correspondence between us has the same effect as a written document under the law.
Physical address: 7108 S Kanner Hwy, Stuart FL 34997
Phone: 1-855-832-6727
E-mail: compliance@teampbs.com
Or by using the chat feature on the website.

Reporting Non-functioning Links. A broken link is a web-page that can't be found or accessed by a user, for various reasons. Web servers will often return an error message when a user tries to access a broken link. There may be various reasons for broken links. If you experience a broken or non-functioning link, please contact brokenlinks@teampbs.com.

This Agreement is effective as of September 1, 2011.

PBS Notifications Terms of Use

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING PBS NOTIFICATIONS OR ITS SERVICES. BY USING PBS NOTIFICATIONS OR ITS SERVICES, YOU AGREE TO BECOME BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE PBS NOTIFICATIONS OR ITS SERVICES. USE OF PBS NOTIFICATIONS AND ITS SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND TO ALL APPLICABLE RULES OR GUIDELINES PROVIDED HEREIN OR ELSEWHERE WITHIN THIS WEBSITE.


  1. When you opt-in to the PBS NOTIFICATIONS service owned and operated by Positive Behavior Supports Corporation (PBS), we will send you an SMS message to confirm your signup.
  2. This service is used to send you notifications about your family member’s services at PBS. Users will receive messages relating to documents needing signature, availability, scheduling, case acceptance, telehealth appointment reminders, natural disaster contingency, pandemic/epidemic notifications, and other critical alerts. Message frequency varies per user.
  3. You can cancel this service at any time. Just text “STOP” to 727872. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
  4. If at any time you have questions on using our service, just text “HELP” to 727872. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as contact our support.
  5. As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. The wireless carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can call our customer care support at 1-855-832-6727.
  6. If you have any questions regarding privacy, see the PBS Privacy Policy.

HIPAA Notice of Privacy Practices

Last updated: 11/22/2022
Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU OR YOUR CHILD MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.WE KEEP A RECORD OF THE HEALTH CARE SERVICES WE PROVIDE YOU. YOU MAY ASK US TO SEE AND COPY THAT RECORD. YOU MAY ALSO ASK US TO CORRECT THAT RECORD. WE WILL NOT DISCLOSE YOUR RECORD TO OTHERS UNLESS YOU DIRECT US TO DO SO OR UNLESS THE LAW AUTHORIZES OR COMPELS US TO DO SO. YOU MAY SEE YOUR RECORD OR GET MORE INFORMATION ABOUT IT BY CONTACTING PBS’S PRIVACY OFFICER AT THE ADDRESS LISTED IN SECTION IV BELOW.
PBS is dedicated to maintaining the privacy of our Clients’ individually identifiable health information (also called protected health information, or PHI). In conducting our business, we will create records regarding the Client and the treatment and services we provide. We are required by law to maintain the confidentiality of health information that identifies Clients. We also are required by law to provide this notice of our legal duties and the privacy practices that we maintain in our practice concerning Client’s PHI. By federal and state law, we must follow the terms of the Notice of Privacy Practices that we have in effect at the time.

We realize that these laws are complicated, but we must provide you with the following important information:
  • How we may use and disclose a Client’s PHI
  • Privacy rights in PHI
  • Our obligations concerning the use and disclosure of PHI

The terms of this notice apply to all records containing a Client’s PHI that are created or retained by PBS. We reserve the right to revise or amend this Notice of Privacy Practices. Any revision or amendment to this notice will be effective for all our records created or maintained in the past, and for any records that we may create or maintain in the future. PBS will post a copy of our current Notice in our offices in a visible location at all times, and you may request a copy of our most current Notice at any time.

I. HOW PBS WILL USE AND DISCLOSE PHI. PBS may use and disclose a Client’s PHI for many different reasons. Some of the uses or disclosures will require your prior written authorization; others, however, will not. Below you will find the different categories of our uses and disclosures, with some examples.
  • Uses and Disclosures Related to Treatment, Payment, or Health Care Operations Do Not Require Prior Written Consent. PBS may use and disclose a Client’s PHI without consent for the following reasons:
  • For treatment. PBS may disclose PHI to physicians, psychiatrists, psychologists, behavior interventionists and other licensed health care providers who provide a Client with health care services or are otherwise involved in his or her care. Example: If a psychiatrist is treating a Client, PBS may disclose PHI to her/him in order to coordinate services.
  • For health care operations. PBS may disclose PHI to facilitate the efficient and correct operation of the services it provides. Examples: Quality control - PBS might use PHI in the evaluation of the quality of services that a Client receives or to evaluate the performance of the Behavior Interventionists who provided these services. PBS may also provide PHI to company attorneys, accountants, consultants, and others to make sure that PBS is in compliance with applicable laws.
  • To obtain payment for treatment. PBS may use and disclose PHI to bill and collect payment for the treatment and services PBS provided.
  • Example: We might send PHI to the Client’s Regional Center or insurance company in order to get payment for the services that PBS has provided. PBS could also provide PHI to business associates that provide services for PBS.
  • Certain Other Uses and Disclosures Do Not Require Consent. PBS may use and/or disclose PHI without consent or authorization for the following reasons:
  • Required By Law. When disclosure is (a) required by federal, state, or local law; judicial, board, or administrative proceedings; or, law enforcement; (b) compelled by a party to a proceeding before a court, arbitration panel or an administrative agency pursuant to its lawful authority; (c) required by a search warrant lawfully issued to a governmental law enforcement agency; or (d) compelled by the patient or the patient’s representative pursuant to state or federal statutes of regulations, such as the Privacy Rule that requires this Notice.
  • To avoid harm. When disclosure: (a) to law enforcement personnel or persons may be able to prevent or mitigate a serious threat to the health or safety of a person or the public; (b) is compelled or permitted by the fact that the Client is in such mental or emotional condition as to be dangerous to him or herself or the person or property of others, and if PBS determines that disclosure is necessary to prevent the threatened danger; (c) is mandated by state child abuse and neglect reporting laws (for example, if we have a reasonable suspicion of child abuse or neglect); (d) is mandated by state elder/dependent abuse reporting law (for example, if we have a reasonable suspicion of elder abuse or dependent adult abuse); and (e) if disclosure is compelled or permitted by the fact that you or your child tells us of a serious/imminent threat of physical violence against a reasonably identifiable victim or victims.
  • For public health activities. When disclosure is for: (a) maintaining vital records, such as births and deaths; (b) preventing or controlling disease, injury or disability, (c) notifying a person regarding potential exposure to a communicable disease; (d) notifying a person regarding a potential risk for spreading or contracting a disease or condition; (d) reporting reactions to drugs or problems with products or devices; or (e) notifying individuals if a product or device they may be using has been recalled.
  • For health oversight activities. PBS may disclose PHI to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.
  • For specific government functions. Examples: PBS may disclose PHI of military personnel and veterans under certain circumstances.
  • For Workers' Compensation purposes. PBS may provide PHI in order to comply with Workers' Compensation laws.
  • Appointment reminders and health related benefits or services. PBS is permitted to contact you, without prior authorization, to provide appointment reminders or information about alternative or other health-related benefits and services that may be of interest.
  • Certain Uses and Disclosures Require You to Have the Opportunity to Object.
  • Disclosures to family, friends, or others. PBS may provide PHI to a family member, friend, or other individual who you indicate is involved in the Client’s care or responsible for the payment of health care, unless you object in whole or in part. Retroactive consent may be obtained in emergency situations.
  • Other Uses and Disclosures Require Your Prior Written Authorization. The following uses and disclosures will only be made if PBS has obtained written authorization from the Client or the Client’s parent or guardian: uses and disclosures for marketing purposes; uses and disclosures that constitute the sale of PHI; most uses and disclosures of psychotherapy notes; and other uses and disclosures not described in this Notice.
  • Therapy Notes: PBS keeps “therapy notes”, also referred to as progress notes.. Any use or disclosure of such notes requires your authorization unless the use or disclosure is:
  • For our use in treating you.
  • For our use in training or supervising other mental health practitioners to help them improve their skills in group, joint, family, or individual counseling or therapy.
  • For our use in defending myself in legal proceedings instituted by you.
  • For use by the Secretary of Health and Human Services to investigate our compliance with HIPAA.
  • Required by law, and the use or disclosure is limited to the requirements of such law.
  • Required by law for certain health oversight activities pertaining to the originator of the psychotherapy notes.
  • Required by a coroner who is performing duties authorized by law.
  • Required to help avert a serious threat to the health and safety of others.
  • PBS will not sell or disclose any PHI for marketing purposes.
  • PBS will not disclose your information, including PHI, for fundraising purposes.

II. RIGHTS REGARDING PHI. These are your rights with respect to PHI:
  • The Right to See and Get Copies of PHI. In general, you have the right to see PHI that is in PBS’s possession, or to get copies of it; however, you must request it in writing. PBS will provide access to the PHI within five (5) days of receipt of the written request. If PBS does not have the PHI, but PBS knows who does, PBS will advise you how you can get it. You will receive a response from PBS within 5 days of receipt of your written request. Under certain circumstances, PBS may deny your request, but PBS will give you, in writing, the reasons for the denial. PBS will also explain your right to have the denial reviewed. If you ask for copies of PHI, PBS will charge you a reasonable fee, not to exceed $0.25 per page.  PBS will provide copies of PHI within fifteen (15) days of receipt of the request.  PBS may elect to provide you with a summary or explanation of the PHI, but only if you agree to it, as well as to the cost, in advance.
  • The Right to Request Limits on Uses and Disclosures of PHI. You have the right to ask that PBS limit how it uses and discloses PHI. While PBS will consider your request, PBS is not legally bound to agree. If PBS does agree to your request, PBS will put those limits in writing and abide by them except in emergency situations. You do not have the right to limit the uses and disclosures that PBS is legally required or permitted to make. You have the right to restrict PBS’s disclosure of PHI to health plans if you (or a third party on your behalf) has paid for the services out of pocket and in full.
  • The Right to Choose How PBS Sends PHI to You. It is your right to ask that PHI be sent to you at an alternate address (for example, sending information to your work address rather than your home address) or by an alternate method (for example, via email instead of by regular mail). PBS is obliged to agree to your request providing that PBS can give you the PHI, in the format you requested, as long as the format is readily producible.
  • The Right to Get a List of the Disclosures PBS Has Made. You are entitled to a list of disclosures of PHI that PBS has made. The list will not include uses or disclosures to which you have already consented, i.e., those for treatment, payment, or health care operations, sent directly to you, or to your family; neither will the list include disclosures made for national security purposes, to corrections or law enforcement personnel, or disclosures made before April 15, 2003. After April 15, 2003, disclosure records will be held for six years. PBS will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list PBS gives you will include disclosures made in the previous six years (the first six year period being 2003-2009) unless you indicate a shorter period. The list will include the date of the disclosure, to whom PHI was disclosed (including their address, if known), a description of the information disclosed, and the reason for the disclosure. PBS will provide the list to you at no cost, unless you make more than one request in the same year, in which case PBS will charge you a reasonable sum based on a set fee for each additional request.
  • The Right to Amend Your PHI. If you believe that there is some error in your PHI or that important information has been omitted, it is your right to request that PBS correct the existing information or add the missing information. Your request and the reason for the request must be made in writing. You will receive a response within ten (10) days of my receipt of your request. PBS may deny your request, in writing, if PBS finds that: the PHI is (a) correct and complete, (b) forbidden to be disclosed, (c) not part of my records, or (d) written by someone other than PBS. The denial must be in writing and must state the reasons for the denial. It must also explain your right to file a written statement objecting to the denial. If you do not file a written objection, you still have the right to ask that your request and my denial be attached to any future disclosures of your PHI. If PBS approves your request, PBS will make the change(s) to your PHI. Additionally, PBS will tell you that the changes have been made, and PBS will advise all others who need to know about the change(s) to your PHI.
  • The Right to Receive Breach Notification.  You have a right to receive notice in the event that your PHI is acquired, accessed, used, or disclosed in a manner not permitted by law which compromises the security or privacy of the PHI. This includes your right to be notified following a data breach.
  • The Right to Get This Notice by Email.  You have the right to get this notice by email or to obtain a paper copy.

III. PHI Breaches. PBS shall notify clients/families by providing notice in written form by first-class mail, or alternatively, by e-mail if the affected client has agreed to receive such notices electronically. PBS may also post the notice on the home page of its web site for at least 90 days or by providing the notice in major print. PBS will provide a toll-free phone number that remains active for at least 90 days where individuals can learn if their information was involved in the breach. PBS clients/families that may have insufficient or out-of-date contact information shall be provided substitute notice by an alternative form of written notice, by telephone, or other means.

IV. HOW TO COMPLAIN ABOUT PBS PRIVACY PRACTICES. If, in your opinion, PBS may have violated the Client’s privacy rights, or if you object to a decision PBS made about access to PHI, you are entitled to file a complaint with the person listed in Section IV below. You may also send a written complaint to the Office for Civil Rights, Secretary of the Department of Health and Human Services at 200 Independence Avenue S.W. Washington, D.C. 20201. If you file a complaint about PBS’s privacy practices, PBS will take no retaliatory action against you. PBS HIPAA Compliance Officer contact information: Theresa L. Wyres/Director of Quality of Assurance at 1-855-832-6727 Ext. 1011.

V. PERSON TO CONTACT FOR INFORMATION ABOUT THIS NOTICE OR TO COMPLAIN ABOUT PBS’S PRIVACY PRACTICES. If you have any questions about this notice or any complaints about PBS’s privacy practices, or would like to know how to file a complaint with the Secretary of the Department of Health and Human Services, please contact us at: Positive Behavior Supports Corporation, 7108 S Kanner Hwy, Stuart FL 34997 Phone: 1-855-832-6727 Ext. 1011, twyres@teampbs.com.

VI. EFFECTIVE DATE OF THIS NOTICE OF PRIVACY PRACTICES. This Notice of Privacy Practice became effective as of January 1st, 2014 and has been updated as of November 22nd, 2022. PBS will abide by and may change the terms of this Notice at any time. PBS may, at its discretion, make the new terms effective for all PHI in our possession, including any PHI created or received before the new Notice is issued via email.

Privacy Policy

Last updated: 01/19/2024

Positive Behavior Supports Corporation (hereinafter referred to as “PBS,” “us,” “we,” “our,” or “Company”) has created this Privacy Policy to apply to all users of this website (www.teampbs.com) including our mobile site, and all digital assets contained, or offered therein (collectively, our “Services”). This Privacy Policy describes, among other things, the types of information we collect from users when you use our Services, how we use this information, and how you can access your information.

This Privacy Policy is integrated into our Terms of Use. By using the Services and providing us with your Personal Information, you agree to the practices described in this Privacy Policy and our Terms of Use, and to the updates to these policies posted from time to time.

This Privacy Policy does not apply to information collected by or provided in connection with an individual’s application for employment, current or former employment, or independent contractor arrangement with PBS. If you are a PBS employee, independent contractor, or applicant for employment, there is a PBS Employee and Applicant Privacy Policy located in the applicant portal for information about how PBS collects, uses, processes, discloses, shares, and retains employment information not covered by this Privacy Policy.

This Privacy Policy does not apply to Protected Health Information (“PHI”) as defined by HIPAA or other applicable laws. For more information about PHI, please see the PBS HIPAA Notice of Privacy Practices for information.

If you are a resident of California, you may be entitled to certain individual rights under the California Consumer Privacy Act of 2018 [as amended by the California Privacy Rights Act of 2020 (“CPRA”)] (collectively, “CCPA”). Please see the Notice to Certain Residents of Data Subject Rights Section of our Privacy Policy for your rights and how to exercise them for users located in California.

I. INFORMATION WE COLLECT ABOUT YOU

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can be associated with you or your household. Information that has been deidentified, aggregated, anonymized, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information. Personal Information does not include publicly available information.

We may collect the following categories of information about you which are described in more detail below: (A) information you provide to us, (B) sensitive information, (C) information we may automatically collect, and (E) information we may receive from third parties. All of the information listed in (A)-(C), (E) above, is detailed below, and hereinafter referred to as “Information.”

  • Information You Provide to Us

    In using our Services, you may provide us with Personal Information, including, without limitation:

    • Individual identifiers such as name, username, date of birth, contact information such as mailing address, phone number, and email address;
    • Payment and transactional information such as Services purchased. Note that we use third party payment processors to facilitate your payments and do not store your payment information;
    • Communications with us, preferences, and other Information you provide to us such as any messages (including via online chat feature), opinions and feedback that you provide to us, your user preferences (such as in receiving updates or marketing information), and other Information that you share with us when you contact us directly (such as for customer support services); and
    • Additional Personal Information as otherwise described to you at the point of collection or pursuant to your consent.
  • Sensitive Information

    PBS may process the following categories of sensitive Personal Information when you use our Services, that may be deemed “Sensitive Personal Information” under certain laws. We may process the following categories of Sensitive Personal Information when you use our Services:

    • Geolocation data, such as your physical location if you have enabled location services on your device;
    • Payment information including debit or credit card information in combination with any required security or access code collected for the purpose of processing payment for our products or Services. We use third party payment processors to facilitate payment and do not store any of your payment sensitive information; and
    • Authentication data, such as account Personal Information and log in credentials, including unique identifiers such as username, account number, and password.
  • Information We May Automatically Collect About You

    Our Services may automatically collect the following categories of usage and technical Information about you. This Information is used by PBS for the operation of the Services, to maintain quality of the Services, and to provide generalized statistics regarding use of the Services. This Information may include:

    • IP address, which is the number associated with the service through which you access the Internet, like your ISP (internet service provider);
    • Date and time of your visit or use of our Services;
    • Domain server from which you are using our Services;
    • Type of computer, web browsers, search engine used, operating system, or platform you use;
    • Data identifying the web pages you visited prior to and after visiting our website or use of our Services;
    • Your movement and activity within the website, which is aggregated with other Information; and
    • Mobile device Information, including the type of device you use, operating system version, and the device identifier (or “UDID”).
  • Information We May Receive from Third Parties

    We may collect additional information about you from third party websites, social media platforms, and/or sources providing publicly available information (e.g., from the U.S. postal service) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes.

    This Privacy Policy only applies to Information collected by our Services. We are not responsible for the privacy and security practices of those other websites or Social Media Platforms or the Information they may collect (which may include IP address). You should contact such third parties directly to determine their respective privacy policies. Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.

II. HOW WE USE YOUR INFORMATION

  • Use and Purpose of Processing Your Information

    We use and process your Information for things that may include, but are not limited to, the following:

    • To provide you with the Services and information you request;
    • To respond to your inquiries and questions and provide customer service;
    • For general or targeted marketing and advertising purposes, including sending you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, provided that you have not already opted-out of receiving such communications;
    • To fulfill contracts we have with you;
    • To manage, improve, and foster relationships with third party service providers, including vendors, suppliers, and parents, affiliates, subsidiaries, and business partners;
    • Maintain, improve, customize, or administer the Services, perform business analyses, or other internal purposes to improve the quality of our business, the Services, resolve technical problems, or improve security or develop other products and services;
    • To comply with our Terms of Use;
    • Analytics for business purposes and business intelligence;
    • To comply with any applicable laws and regulations and respond to lawful requests; and/or
    • For any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent.

    We may also use Information that has been de-identified and/or aggregated for purposes not otherwise listed above.

  • Sharing or Disclosing Your Information

    We may share and/or disclose your Information as set forth in the Privacy Policy and in the following circumstances:

    • Third-Party Service Providers. We may share your Information with third party service providers that perform certain functions or services on our behalf (such as to host the Services, manage databases, perform analyses, process credit card payments, provide customer service, or send communications for us). These third-party service providers are authorized to use your Information only as necessary to provide these services to us. In some instances, we may aggregate Information we collect so third parties do not have access to your identifiable Information to identify you individually.
    • Disclosure of Information for Legal and Administrative Reasons. We may disclose your Information without notice: (i) when required by law or to comply with a court order, subpoena, search warrant, or other legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii) to comply with legal, regulatory, or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Information); (iv) to protect and defend the rights, property, or safety of us, our subsidiaries and affiliates, and any of their officers, directors, employees, attorneys, agents, contractors, and partners, and the website Service users; (v) to enforce or apply our Terms of Use; and (vi) to verify the identity of the user of our Services.
    • Business Transfers. Your Information may be transferred, sold, or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize.
    • Information Shared with our Subsidiaries and Affiliates. We may share your Information with our subsidiaries and affiliates.
    • De-Identified or Aggregated Data. We may share your Information on an aggregated basis for any purpose in which your specific Personal Information is blinded, masked, or otherwise not identifiable.
    • With Your Consent. We may share Information consistent with this Privacy Policy with your consent.

    PBS does not use or disclose Sensitive Personal Information, other than for the business purposes permitted by law as described above.

  • Categories of Information Sold
  • We may sell the below categories of Personal Information. For purposes of this Privacy Policy, “sell”, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.

    Category of Information Examples of Information Disclosed
    Identifying Information Name, mailing address, email address, phone number, date of birth, geolocation, and other identifiers.
    Payment Information Your name and billing totals for payment and invoice processing. Note that we use third party payment processors to facilitate your payments and do not store your payment card information.
    Usage and Technical Information Information about your interaction with our website and content on third party sites or platforms, such as social networking sites (e.g. IP address; browsing history; search history; device information; information about user’s interaction with website, such as scrolling, clicks, and mouse-overs via cookies, pixel tags, web beacons, transparent GIFs; browser information; operating system and platform; geolocation information; user content (e.g. photos, videos, audio, images, social media /online posts, first-party works)).

III. LINKS TO OTHER WEBSITES

Our Services may contain links to other websites or services that are not owned or controlled by us, including links to Social Media Platforms such as Facebook, Instagram, or YouTube, or may redirect you off our website away from our Services.

This Privacy Policy only applies to Information collected by our Services. We are not responsible for the privacy and security practices of those other websites or Social Media Platforms or the Information they may collect (which may include IP address). You should contact such third parties directly to determine their respective privacy policies. Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.

IV. INFORMATION SECURITY

We use commercially reasonable and appropriate administrative, physical, and technical security measures to provide our Services and safeguard your Information. However, no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, we do not promise or guarantee, and you should not expect, that your Information or private communications will always remain private or secure. We do not guarantee that your Information will not be misused by third parties. We are not responsible for the circumvention of any privacy settings or security features. You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information.

If you believe that your Information has been accessed or acquired by an unauthorized person, you should promptly Contact Us so that necessary measures can quickly be taken.

V. DATA RETENTION

We will retain your Information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We will retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In accordance with our routine record keeping, we may delete certain records that contain Information you have submitted to us. We are under no obligation to store such Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Information.

VI. YOUR CHOICES

  • Marketing Communications. If you do not want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications or see How to Contact Us below for more information.
  • Text Messages. You may sign up to receive text messages from PBS or third-party service providers on behalf of PBS (e.g., text message marketing). By using our Services, signing up for text messaging services or otherwise opting in to receive text messages (opting in via short code or entering your phone number into an on-site collection widget), you agree that you have provided PBS or its third-party service providers with prior express written consent to be contacted by text message, including recurring automated promotional and personalized marketing text messages.
    • By providing prior express and/or prior express written consent, you agree to receive text messages under the Telephone Consumer Protection Act and related state laws, including by the use of an automatic telephone dialing system (“ATDS”) to deliver text messages to the mobile phone number which you provided to PBS. While you consent to receive messages sent using an ATDS (or “autodialer”), the foregoing shall not be interpreted to suggest or imply that any or all of PBS mobile messages are sent using an autodialer. We will use the Information provided by you in connection with the text messaging services in accordance with this Privacy Policy. Your consent is not a condition of any purchase or use of our Services and your consent to be contacted as described is voluntary. The number of text messages you receive may vary based upon the text messaging service(s) you sign up for. Message and data rates may apply.
    • You may revoke your consent and opt out to discontinue text messages at any time. If you no longer want to receive text messages from us, reply STOP (or as otherwise instructed).
  • Opting Out of Direct Marketing by Third Parties. To exercise choices regarding the marketing information you receive, you may also review the following links:
    • You may opt-out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices
    • You may opt-out of receiving permissible targeted advertisements by using the NAI Opt-out tool available at http://optout.networkadvertising.org/?c=1 or visiting About Ads at http://optout.aboutads.info
    • You can opt-out of having your activity on our Services made available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting: https://tools.google.com/dlpage/gaoptout for your web browser.

VII. NOTICE TO CERTAIN RESIDENTS OF DATA SUBJECT RIGHTS

To the extent any California data privacy law applies to the collection of your Information, this supplemental section of our Privacy Policy outlines the rights that California residents may have, and how they can exercise those rights. This notice applies solely to California residents. We provide the supplemental section below to comply with the California Consumer Privacy Act [as amended by the California Privacy Rights Act (referred to collectively hereinafter as CCPA)] and any terms defined in the CCPA have the same meaning when used below.

  • Your Rights under CCPA
    • Right to Know and Access Specific Information. You have the right to request that we disclose certain Information to you about our collection and use of your Information over the past twelve (12) months. Once we receive and confirm a verifiable consumer request from you, we will disclose to you, to the extent permitted by law:
        The categories of Information we collected about you, and whether we sell or share your Information to third parties.
      • The specific pieces of Information we hold about you.
      • The categories of Personal Information sold within the last twelve (12) months.
      • The categories of sources from which Information about you is collected.
      • Our business or commercial purpose for collecting, selling, or sharing your Information.
      • The categories of third parties with whom your Information is sold, shared, or disclosed for a business purpose.

      You have the right to request that the Information described above be provided to you in a portable and readily useable format, to the extent technically feasible (“data portability”).

    • Deletion Request Rights. You have the right to request that we delete the Information that we collected from you, subject to certain exceptions. To the extent that we can delete your Information, once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Information, unless an exception applies.
    • Right to Correct Inaccurate Information. To the extent that we may maintain inaccurate Personal Information, you have the right to request that we correct such inaccurate Personal Information taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information. Once we receive and verify your verifiable consumer request, we will use commercially reasonable efforts to correct your Personal Information.
    • Sale and Sharing of Personal Information and the Right to Opt Out. You have the right to opt out of the processing of your Information for the following purposes:
      • Sale of your Information; and
      • Sharing of your Information for cross-context behavioral advertising.

      The use of online tracking technologies may be considered a “sale” or “sharing” under California law. To the extent that these online tracking technologies are deemed to be a “sale” or “sharing” under California law, you may opt out of these online tracking technologies by submitting a request via Exercising Your Rights or by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC).

    • Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to request that we limit the ways we use and disclose your Sensitive Personal Information (as defined by CCPA) to uses which are necessary for us to perform the Services, or deliver the goods reasonably expected by you, or and as authorized by law.
    • Right to Non-Discrimination. You have a right to not be discriminated against in the Services or quality of Services you receive from us for exercising your rights. We may not, and will not, treat you differently because of your data subject request activity. As a result of your data subject request activity, we may not and will not deny goods or Services to you, charge different rates for goods or Services, provide a different level quality of goods or Services, or suggest that we would treat you differently because of your data subject request activity.
    • Right to Disclosure of Direct Marketers. You have a right to the categories and names/addresses of third parties that have received Personal Information for their direct marketing purposes upon simple request, and free of charge.

    You may make an authenticated consumer request exercising your Right to Know and Access Specific Information including Right to Know what Personal Information is being Sold or Shared or under the CCPA twice within a twelve (12) month period. To exercise the rights described above, see the Exercising Your Rights section below.

  • Authorized Agent

    You may use an authorized agent to submit verifiable consumer requests on your behalf provided that the authorized agent is a natural person or a business entity that you have authorized to act on your behalf. If you use an authorized agent, we will require: (1) proof of written permission for the authorized agent to make requests on your behalf, and identity verification from you; or (2) proof of power of attorney pursuant to California Probate Code sections 4000 to 4665. We may deny a request from an authorized agent that does not submit proper verification proof.

  • Additional Information

    To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

VIII. EXERCISING YOUR DATA SUBJECT RIGHTS

To exercise any of the rights described above, please submit a verifiable consumer request to us via the methods described below. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Information, or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

To help protect your privacy and maintain security, if you request access to or deletion of your Information, we will take steps and may require you to provide certain Information to verify your identity before granting you access to your Information or complying with your request. In addition, if you ask us to provide you with specific pieces of Information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose Information is the subject of the request. Only you or your authorized agent may make a verifiable consumer request related to your Information. If you designate an authorized agent to make a request on your behalf, we may require you to provide the authorized agent written permission to do so and to verify your own identity directly with us (as described above). You may also make a verifiable consumer request on behalf of your minor child.

Email us: dpo@teampbs.com
Call us: 855-832-6727
Write us: Data Protection Officer
7108 South Kanner Highway
Stuart, FL 34997
Your Privacy Choices Form

IX. GEOGRAPHIC LOCATION OF DATA STORAGE AND PROCESSING

Our Services collect Information and process and store that Information in databases located in the United States. If you are visiting the Services from a country outside the United States, you should be aware that you may transfer personally identifiable Information about yourself to the United States, and that the data protection laws of the United States may not be as comprehensive as those in your own country. By visiting the Services and submitting any personally identifiable Information you consent to the transfer of such personally identifiable Information to the United States.

X. CHILDREN’S INFORMATION

The Services are intended only for users over the age of sixteen (16). If we become aware that a user is under sixteen (16) (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information. Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of sixteen (16).

XI. DIFFICULTY ACCESSING OUR PRIVACY POLICY

Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us to inquire how they can obtain a copy of our policy in another, more easily readable format.

XII. “DO NOT TRACK” SIGNALS

We do not support “Do Not Track.” Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable “Do Not Track” by visiting the “Preferences” or “Settings” page of your web browser. Do Not Track is different from Global Privacy Controls (“GPC”), which may notify websites of consumers’ privacy preferences regarding the sale or sharing of Personal Information, or the use of Sensitive Personal Information.

XIII. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change, modify, or amend this Privacy Policy at any time to reflect changes in our products and Service offerings, accommodate new technologies, regulatory requirements, or other purposes. If we modify our Privacy Policy, we will update the “Effective Date” and such changes will be effective upon posting. It is your obligation to check our current Privacy Policy for any changes.

XIV. HOW TO CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email us: dpo@teampbs.com
Call us: 855-832-6727
Write us: Data Protection Officer
7108 South Kanner Highway
Stuart, FL 34997

Effectiv Date: January 19, 2024

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